Terms & Conditions
Your (online) shopping experience with Signs Direct is safe and secure. Signs Direct does not collect any credit card information, therefore no financial information that you give, by way of shop or online purchasing will ever be stored on this site. By purchasing from us, your transaction is covered against any possible fraud.
To make your online payment process efficient and safe with Signs Direct, we use one of the world's most popular and reliable payment processor to work with – Realex.
Every transaction is heavily-protected being carried out through the secured connection after the e-mail and password received with the account validation are entered. You do not have to provide any financial data to complete a purchase with Realex, as they guarantee your personal data confidentiality.
To read more about Realex, visit their website here (www.realexpayments.com)
Due to the extensive catalogue of signage available to choose from on our website, not all signs are kept pre-made in stock. Most orders, are made-to-order and dispatched in 2-3 working days from order date and shipped on a next day delivery.
If we are unable to ship your order according to the above policy we will contact you via telephone or email to confirm a shipping date.
Occasionally, there may be delays within the dispatch/delivery system due to any reason (peak periods e.g. Christmas, courier partner problems, weather, etc.). Although delays are rare, please allow 5 days for your order to arrive, particularly during the peak periods.
Shipping charges vary based on product weight and delivery location. The exact shipping charge will be confirmed during the checkout process.
Signs Direct Returns Policy
We know that you will be pleased with your purchases from Signs Direct. However, on a rare occasion there may be times when you will need to return items to us. The following information will help you in this unlikely event.
1. Easy Return Process
If you wish to return some merchandise, please call us on 0818 400 400 and we will be able to assist you further with your returns and requests for an RMA. In order for us to process your return efficiently, you must obtain a Return Merchandise Authorisation (“RMA”) before sending anything back.
Please note that a RMA (Return Merchandise Authorisation) is REQUIRED to be included with all returns. In order to obtain this authorisation please contact us at the number listed above.
We allow returns for refunds for seven working days (not including weekends or bank holidays) from the day after delivery of your item(s) for a full refund. Any products returned outside of this policy will not be accepted for any kind of credit.
We are unable to ship or make refunds/credits until we receive the products being returned. If you need a replacement product right away, we suggest you ask for a refund and place a new order. Your new order will be processed upon payment.
Please allow standard delivery timing of 3-5 business days for your return to arrive in our Returns Department and up to 7 business days to process your return from the time it reaches our Returns Department. Please note that it may take your credit card bank longer to apply the credit to which we have no control over after we submit the data to them, but we do whatever we can to expedite the process.
If you wish to exchange a product that you purchased at a promotional price you will be required to pay the difference between the new order and the previous order.
No exchange will be processed until we have the product which you are requesting to be exchanged in our possession.
Delivery charges on refunds/exchanges:
If you are charged delivery on your original order, then this delivery charge cannot be refunded unless goods supplied were faulty or the incorrect goods were delivered. If you are not charged delivery on your original order and product was returned outside the seven working day full refund time period then the normal delivery and handling fee will be subtracted from store credits and refunds unless goods supplied are faulty or wrongly delivered.
No refund can be issued until we have the product that you are requesting the refund on is in our possession.
If at any point during the first seven working days from the delivery of your order you wish to receive a full refund you can contact us on 0818 400 400.
DISTANCE SELLING REGULATIONS
Under the Consumer Protection (Distance Selling) Regulations 2001, you have a right to cancel your order for any item purchased on this website within seven working days (not including weekends or bank holidays) from the day after delivery of your item(s) for a full refund. Any upgraded delivery costs will not be refunded.
To cancel, you can email (firstname.lastname@example.org), write, or call us (0818 400 400) quoting your order number. All goods must then be posted using "Recorded Delivery" to ensure their safe arrival. All postage costs are the end user's responsibility. All returned goods must be unopened and in resaleable condition. Once we have received the returned goods, we will refund your money within 30 days.